The Firm

Our client is a multi-office law firm serving mid-market clients across a wide range of practice areas. The firm is known for its strong commitment to client service and continued investment in technology, including AI-driven systems and advanced document management platforms. With a collaborative culture and a focus on operational excellence, the firm is now looking to appoint an experienced Resource Manager to join its Central Operations function.

The Opportunity

This is a senior operational role within the Central Operations team, reporting to the Chief Operating Officer and working closely with Heads of Department across the legal practices. The Resource Manager will play a critical role in overseeing financial, operational, and compliance functions to ensure smooth day-to-day running of the legal departments while supporting strategic growth. Key responsibilities include:

• Managing and approving expense claims in line with firm policy
• Supporting monthly forecasting, revenue monitoring, and annual budgeting processes
• Reviewing departmental overheads and performance against budgets
• Ensuring compliance with regulatory and accreditation requirements (including SRA, AML, Lexcel, CQS, and ISO 27001) and supporting audits and policy reviews
• Overseeing day-to-day operational processes in collaboration with Business Support teams
• Improving efficiency through centralised and standardised procedures
• Setting department and team structures and organising weekly capacity and partner meetings
• Monitoring matter statuses and ensuring timely updates
• Approving access to departmental mailboxes and holiday requests
• Supporting performance management through data analysis and KPI monitoring
• Handling operational issues, staff concerns, and complaints where required
• Supporting recruitment planning for trainees, apprentices, and NQs
• Managing training programmes to ensure consistent understanding of firm-wide metrics and processes
• Co-ordinating partner onboarding and offboarding, including client and matter transitions
• Acting as a key liaison between legal departments and Finance, Risk, IT, and other support teams
• Supporting the implementation of new IT systems and platforms

Requirements

• Proven experience leading teams within a professional services environment, ideally within a law firm
• Strong leadership, communication, and stakeholder management skills
• Commercially minded, highly organised, and detail-oriented
• Experience with financial and document management systems (Elite 3E, iManage or NetDocs preferred)
• Confident user of Microsoft Office and comfortable learning new systems

Vacancy Highlights

• Permanent, full-time role
• Salary starting from £80,000 depending on experience
• London-based position
• Monday to Friday, 9.30am-5.30pm (with flexibility for additional hours when required)
• Senior, high-impact role with exposure to firm-wide strategy and leadership

Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.